1. INTRODUCTION
1.1. References to "us", "we" "our" shall mean Alta Apartments Queenstown
1.2. All bookings made by us are subject to the booking terms and conditions outlined in these terms and conditions (Our terms & conditions) and those which apply to the holiday accommodation and service providers (Accommodation & Service provider terms and conditions) with whom you have contracted.
1.3. We will not change any of our terms and conditions which apply to your booking after it has been made by us unless these changes are agreed with you.
1.4. For future orders, our terms may change and we recommend you read them carefully and agree to them each time during the booking process.
1.5. Any booking made through us also binds you to the terms and conditions of the accommodation and service providers with whom you are contracted. We advise you to review their terms and conditions and any relevant Product Disclosure Statements carefully before confirming your booking and seek professional advice where appropriate.
1.6. When booking accommodation or services with Alta Apartments you acknowledge and accept to abide by these terms and conditions and those applying to the accommodation or service provider with who you have contracted to stay.
1.7. If you need further clarification on these Terms and Conditions, please contact Alta Apartments prior to making a booking.
1.8. These terms and conditions were last updated on 25/02/2014
2. PRIVACY
2.1. All conversations of bookings made by you with our reservations staff may be recorded for safety, legal and quality purposes.
2.2. By making a booking with us you consent to any recorded evidence of your booking being used for purposes of resolving any booking disputes and in any court proceedings.
2.3. All bookings are otherwise subject to our Privacy Policy which can be viewed at www.altaapartments.co.nz/privacy-policy/
3. HOW TO MAKE YOUR BOOKING
3.1. You may book accommodation or services with us:
3.1.1. Directly online www.altaapartments.co.nz
3.1.2. E-mail an enquiry through to
[email protected]
3.1.3. Call and speak to one of our reservation consultants on 0800 899 220 (NZ) or 1300 552 235 (Australia) or property direct on +64 (0)3 441 8031.
4. ACCOMMODATION DEPOSITS & PAYMENTS
Accommodation Deposits
4.1. You are required to make a deposit in respect of your holiday accommodation cost at the time of booking your reservation.
4.2. The amount of the deposit varies and the amount of the deposit will be advised to you by your reservation consultant or online before your booking reservation is confirmed.
4.3. All accommodation deposits paid are non-refundable but may be transferable on request depending on the circumstances of each booking. Contact one of our reservation booking consultants for details for assistance.
Payments
4.4. If you make a booking within 7 days prior to the arrival date of your accommodation booking you will be required to pay for your accommodation in full at the time of making the booking and full payment is non-refundable.
4.5. In the case of all bookings outside of 7 days from your arrival check-in date for which a deposit was paid, you will be required to pay the balance of your accommodation cost in full payment within 7 prior to arrival check-in date and full payment is non-refundable.
4.6. All accommodation costs are quoted are in New Zealand dollars and are rounded off to the nearest denominator.
4.7. All costs are inclusive of New Zealand GST unless otherwise advised.
4.8. Alta Apartments are not responsible for differences caused by currency fluctuations or for bank charges arising from any refunds.
Credit Card Payments
4.9. By providing your credit card details to Alta Apartments you irrevocably authorise them to process payments for all amounts owing by you for the cost of your accommodation or services booking against this credit card on the dates below:
4.9.1. The accommodation deposit cost on the date on which your booking is confirmed.
4.9.2. The balance of your accommodation cost, after deducting your deposit payment, within 7 days from the date on which the accommodation is due to be taken up.
5. BOOKING CANCELLATIONS OR AMENDMENTS
5.1. Any special requests (i.e. request for lake views or certain bedding configuration) made are subject to availability and cannot be guaranteed.
5.2. Bookings cancelled within 7 days of your arrival check-in date will incur a cancellation fee equal to 100% off the total accommodation cost.
5.3. Bookings cancelled outside 7 days will incur a cancellation fee equal to the deposit paid
5.4. If for any reason full payment is not received by the due date, we reserve the right to deem the booking cancelled and appropriate cancellation fees as in 5.2 or 5.3 will apply.
5.5. Booking amendments are subject to availability and cannot be guaranteed. Amendments within 7 days of your arrival check-in date may not be accepted.
5.6. Cancelled bookings will incur charges which may be up to 100% of the cost of the booking regardless of whether travel has commenced. Fees and extra charges imposed by accommodation & service providers will apply where a booking is changed or when tickets or documents are reissued. Where we incur any liability for a cancellation fee or charge for any booking which you cancel you agree to indemnify us for the amount of that fee or charge.
5.7. When a booking is cancelled at your request we will send you confirmation of the cancellation to the e-mail address provided by you.
5.8. If you fail to cancel a booking and do not check-in in accordance with the booking made you will forfeit all monies paid at the time of booking.
6.CHECKING YOUR BOOKING
6.1. It is your responsibility to carefully check that all details of your booking confirmation are correct.
6.2. Alta Apartments will not take responsibility for an incorrect booking unless any discrepancies are advised to us within 48 hours from your booking confirmation.
6.3. Should you fail to notify us of any errors we will deem the booking details correct and no refunds will be applicable thereafter.
7. WARRANTIES & REPRESENTATIONS
7.1. An envelop containing a welcome letter and the key to your apartment will be placed in a "Guest Arrivals" box on the front door of reception. Simply open the lid to this box and the
envelope with your surname on it will be inside. As the office is only manned from 9-11am each day. Please contact 027 527 3780 should you require after-hours assistance.
7.2. Either place the key to your apartment in the letterbox marked "Manager" located opposite the door to reception or drop it back to the office.
8. BEDDING ARRANGEMENTS
8.1. Standard bedding arrangement is a "King" size. Prior notification for changes to "Singles" is required or a “Change Fee” will apply if advised on arrival.
8.2. Studio Apartment - Sleeps 2 (max 3 with additional bedding charge)
8.3. Two Bedroom Apartment - Sleeps 4 (max 5 with additional bedding charge)
8.4. Three Bedroom Apartment - Sleep 6 (max 7 with additional bedding charge)
9. PROPERTY & SERVICE DESCRIPTIONS
9.1. The description of properties, holiday accommodation inventory and other services advertised on our website or advised by a reservation consultant is based solely on information provided to us by the owners of such properties and service providers.
9.2. We accept responsibility to present the information provided to us by our clients fairly and accurately. We do not accept responsibility for errors in description based on information provided to us by owners of such properties and service providers and do not guarantee the accuracy of any such information.
10. WARRANTIES & REPRESENTATIONS
10.1. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited, Alta Apartments gives no warranties and makes no representations regarding the accommodation or services provided by the accommodation or service provider specifically; the usability, fitness of purpose, class, standard, rating or visual images of the properties advertised and is not liable for any misleading or false information, misrepresentations, inaccuracies and errors as a result of incorrect information supplied to us by such parties.
11. EXCLUSIONS OF LIABILITY
11.1. Without affecting any statutory consumer rights that cannot be lawfully excluded or limited:
11.1.1. We will not be liable for any losses, damages, liability, claims or expenses (howsoever caused, including negligence, and whether direct, indirect or consequential) arising from the use of or connected with any products or services booked by us or displayed on the website or any linked website.
11.1.2. Where our liability cannot be excluded, to the extent permitted by law such liability is limited to either:
11.1.2.1. for breach of an implied term/s - at our option, to re-supply the service or the cost of re-supplying the service;
11.1.2.2. otherwise, to the value of the booking made.
11.2. Without limitation, we will not be responsible if the accommodation property or service is not available due to inclement weather conditions or other acts of God.
11.3. We will not be responsibility for any loss occasioned by any delay, expense, illness, injury, death, damage or shock associated with any occurrence whilst using the accommodation or services, irrespective of its cause.
12. YOUR OBLIGATIONS
12.1. You must be at least 18 years old to make a valid booking of any accommodation or services and Alta Apartments reserves the right to decline any booking unless proof of identification has been provided.
12.2. Children under 18 years old must be accompanied by at least one adult for the duration of any stay at any accommodation.
12.3. On arrival at a booked property you may be required to supply a credit card for bond security purposes. If you do not have a credit card or one is not available, you may be required to pay a cash bond. The Bond required is $300 , and if there are no deductions due to any breakages, missing items or additional cleaning or other costs including lost or non return of keys, the bond will be refunded on the day of departure.
13. RELOCATIONS
13.1. Alta Apartments retains the right to cancel or relocate any bookings without notice if deemed necessary.
14. PROBLEM HANDLING & FAIRNESS
14.1. We always try to settle any issues or complaints quickly and fairly.
14.2. In the event that you have a problem with or complaint regarding any of our accommodation bookings please contact our Reservations Manager on - Call 1300 552 235 (AUST) or
0800 899 220 (NZ) or email us
[email protected]
15. CAPACITY IN WHICH WE ACT
15.1. In all instances we act as booking agents only.
15.2. As booking agents we are contracted by third party property owners and managers who provide accommodation and other third parties who provide services. We book holiday accommodation and services such as; air flight travel, car hire or travel insurance, on their behalf.
15.3. In our relationship with you we never act as principal. Therefore, in addition to our terms and conditions which apply to our booking fees and other matters, all bookings made on your behalf are also subject to the terms, conditions and limitations of liability imposed by the accommodation and service providers with whom we have booked your accommodation or service.
15.4. If, for any reason, an accommodation or service provider fails to provide the accommodation or services for which you have contracted your remedy lies against such accommodation or service provider and not against us.
16. GOVERNING LAW
16.1. If any dispute arises between you and us, our contract with you is governed by the law of New Zealand. By booking with us you submit to the exclusive jurisdiction of the courts in New Zealand.
17. ACKNOWLEDGEMENT
17.1. By making a booking with us you acknowledge that you are 18 years of age or older and that you understand and agree our above terms and conditions
